Last year we published a pledge on our site, but due to the timing we did not create an announcement post, not wanting to spam our subscribers.
To all our users,
In a world where plugins can sometimes be a nightmare, we pledge to be a shining light.
We pledge to never break your site #
The code in WordPoints is carefully hand-crafted and backed by rigorous testing to make sure that it works. We believe that plugins should always be built right, and should never break a site. So we guarantee that WordPoints nor any of the modules available through WordPoints.org will ever break your site, as long as you are using the supported versions of WordPress and integrated plugins. If your site is ever broken white-screen-of-death-style by a bug in WordPoints or one of the modules available through WordPoints.org, we will issue you a full refund (if the bug was in a premium module) or a $100 gift certificate for WordPoints.org’s module store, whichever is greater. We just need you to help us find the cause of the bug so that we can fix it.
We pledge to never put your site’s security at risk #
WordPoints is built with security in mind, and follows all of the latest security best-practices. We back up our manual reviews of the code with automated checks to make sure that no vulnerabilities slip in. We know that it is hard for code to ever be 100% secure, but we believe that plugins should never contain easily exploitable security vulnerabilities. So we guarantee that your site will never be hacked through vulnerabilities in WordPoints or any of the modules available through WordPoints.org, as long as you are using the latest version of WordPoints and the supported versions of WordPress and integrated plugins. If your site is ever hacked because of a security vulnerability in WordPoints or one of these modules, we will issue a full refund of your purchase (if the vulnerability was in a premium module) or a $100 gift certificate for WordPoints.org’s module store, whichever is greater. Or, we can send you up to $100 to help pay for getting your site cleaned up. We just need you to help us find the cause of the vulnerability so that we can fix it, and verify that your site was actually compromised through one of our products.
We pledge to always be here for you #
We love WordPoints, and will always do our best to provide support and updates for the plugin in a timely manner. We believe that when you install a plugin, there’s an unspoken agreement that it is going to stay secure, updated, and supported as time goes by. This is especially true when you purchase premium extensions. So we guarantee that we will always support WordPoints and the modules on WordPoints.org to the best of our ability and in a timely manner; that we will do our best to maintain them and keep them up to date with the latest version of WordPress; that we will do everything we can to insure that they are secure; and that if we ever find that we are no longer able to do these things, we’ll pass the ownership of WordPoints along to somebody else who will care for our users just as much as we do, and will embrace this same pledge.
To all of this, we give our word.
The WordPoints Developers